Attempting to export Domino mail archived items using Discovery Accelerator with large recipient lists fails with HRESULT E_FAIL

Problem

Upon exporting of Domino mail items the Notes Summary Buffer is used to store information about the archived item such as the restored date.  If the Summary Buffer was near the 32KB limit prior to archiving, upon restoration these additional values could cause this 32KB limit to be reached.

Error Message

A dtrace of the AcceleratorService during the export attempt will show:

(AcceleratorService) <9044> EV:M EVNoteStream::SaveToNote - saving note
(AcceleratorService) <9044> EV:M EVNoteStream::SaveToNote - error saving note: (561) Field is too large (32K) or View's column & selection formulas are too large
(AcceleratorService) <9044> EV:H {EVNoteStream::SaveToNote:#219} _com_error exception: [Unspecified error  (0x80004005)]
(AcceleratorService) <9044> EV:M EVNoteStream::SaveToNote - removing DB objects from target DB
(AcceleratorService) <9044> EV:H {EVNoteStream::SaveToNote} (Exit) Status: [Unspecified error  (0x80004005)]
(AcceleratorService) <9044> EV:M KVS::EnterpriseVault::LotusDomino::NSFManager::ImportNote - COM error: [0x80004005]
(AcceleratorService) <9044> EV:L {KVS::EnterpriseVault::LotusDomino::NSFManager::ImportNote} (Exit)
(AcceleratorService) <Production Items Thread Num 1:9044> EV-M {NSFFILE.EN_US} Exception: Error HRESULT E_FAIL has been returned from a call to a COM component. Info:{C148.EN_US}  Diag:HRESULT: 80004005 Type:System.Runtime.InteropServices.COMException ST:   at KVS.EnterpriseVault.LotusDomino.NSFManager.ImportNote(Object inputNote)|   at KVS.Accelerator.Common.NSFFile.ImportNote(Byte[] bytes)
(AcceleratorService) <Production Items Thread Num 1:9044> EV-L {NSFFILE.EN_US} {C148.EN_US} noteStream has been disposed
(AcceleratorService) <Production Items Thread Num 1:9044> EV-L {TRACETIMER.EN_US} {C148.EN_US} [  15ms] Timer - Importing Domino Note Id took
(AcceleratorService) <Production Items Thread Num 1:9044> EV-L {-} {NSFFILE.EN_US} {C148.EN_US} Uninitializing Domino API...
(AcceleratorService) <9044> EV:L {KVS::EnterpriseVault::LotusDomino::NSFManager::CloseNSF} (Entry)
(AcceleratorService) <9044> EV:L {KVS::EnterpriseVault::LotusDomino::NSFManager::CloseNSF} (Exit)
(AcceleratorService) <9044> EV:L {KVS::EnterpriseVault::LotusDomino::NSFManager::TerminateNotes} (Entry)
(AcceleratorService) <9044> EV:M NotesRuntimeHelper::TerminateThread - calling NotesTermThread()
(AcceleratorService) <9044> EV:M NotesRuntimeHelper::TerminateThread - ok
(AcceleratorService) <9044> EV:L {KVS::EnterpriseVault::LotusDomino::NSFManager::TerminateNotes} (Exit) Status: [Success]
(AcceleratorService) <Production Items Thread Num 1:9044> EV-L {-} {NSFFILE.EN_US} {C148.EN_US} Finished Uninitializing Domino API
(AcceleratorService) <Production Items Thread Num 1:9044> EV-H {PRODUCTIONITEM.EN_US} Exception: Error HRESULT E_FAIL has been returned from a call to a COM component. Info:{C148.EN_US} Error importing Domino note Diag:HRESULT: 80004005 Type:System.Runtime.InteropServices.COMException ST:   at KVS.EnterpriseVault.LotusDomino.NSFManager.ImportNote(Object inputNote)|   at KVS.Accelerator.Common.NSFFile.ImportNote(Byte[] bytes)|   at KVS.Accelerator.Production.ProductionItem.SaveDominoItemToNSF(String vaultId, String savesetId, Item vaultItem)
(AcceleratorService) <Production Items Thread Num 1:9044> EV-M {PRODUCTIONITEM.EN_US} Exception: Error HRESULT E_FAIL has been returned from a call to a COM component. Info:{C148.EN_US}  Diag:HRESULT: 80004005 Type:System.Runtime.InteropServices.COMException ST:   at KVS.Accelerator.Production.ProductionItem.SaveDominoItemToNSF(String vaultId, String savesetId, Item vaultItem)|   at KVS.Accelerator.Production.ProductionItem.ExportToNSF(String vaultId, String savesetId, Item vaultItem)|   at KVS.Accelerator.Production.ProductionItem.Export(Int32 ProductionItemID)

 

Solution

This issue has been addressed in the following releases:

Enterprise Vault 10.0.4 Cumulative Hotfix 1 Release
http://www.symantec.com/docs/TECH210673

Enterprise Vault 11.0.0 Release Details
http://www.symantec.com/docs/DOC7401
 


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