Sharepoint 2010 GRT restore fails with error that item being restored was a 'file that was corrupt when it was backed up, or the backup file is now missing or corrupt'

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  • Article ID:000088253


The restore of a granular item from a successful Sharepoint Agent backup of a Sharepoint 2010 content database may fail with this error:


Error Message

WARNING: The file DocumentName.Doc was restored from a file that was corrupt when it was backed up, or the backup file is now missing or corrupt.  Try restoring the file from another backup, or try repairing the file.

Completed status: Failed
Final error: 0xe0001602 - Access is denied (SharePoint backup).
Final error category: Security Errors



Workaround: a full database restore is necessary in order to recover granular items.  This can be accomplished in one 3 ways:

1) Restore the full database to original location.  This will overwrite the existing DB and will replace all contents present in that Web Application/Site Collection. 

2) Redirect the Sharepoint Content DB to another Sharepoint environment.  The granular items can then be accessed individually through normal access or can be expored using Sharepoint tools.

3) Redirect the Sharepoint Content DB to an alternate SQL Server.  The database can then be attached to Sharepoint or the Sharepoint backup/restore utility can be used to extract granular items.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.



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