Event ID 20488: File server fails when converting items to placeholders with FSA Shell Extension


This issue can occur during the shortcut creation process after a group of files, where some of them are large files, has been archived using the FSA Shell Extension and the vault store is set to Remove safety copies: After backup.   The shortcut does get created properly on the file server, however the following errors appear on the file server and EV server. 

Error Message

Log Name:    Symantec Enterprise Vault
Source:        Enterprise Vault
Event ID:      20488
Task Category: File Placeholder Service
Level:         Error
Failed to write a placeholder file
File Name: C:\EVFiles\Large_File.iso

The following will be seen in the archiving task report log file:

*** Error *** - Error making file: \\?\UNC\FS1.EV.LOCAL\EVFiles\Large_File.iso a placeholder file. Value does not fall within the expected range.



This issue has been addressed as part of the following release:

Enterprise Vault 10.0.4 - Release Details

This error does not occur if the vault store is set to Immediately after archive for Remove safety copies.  The item is converted to a placeholder without error after successfully archiving.

Terms of use for this information are found in Legal Notices.



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