Event ID 20488: File server fails when converting items to placeholders with FSA Shell Extension

Problem

This issue can occur during the shortcut creation process after a group of files, where some of them are large files, has been archived using the FSA Shell Extension and the vault store is set to Remove safety copies: After backup.   The shortcut does get created properly on the file server, however the following errors appear on the file server and EV server. 

Error Message

Log Name:    Symantec Enterprise Vault
Source:        Enterprise Vault
Event ID:      20488
Task Category: File Placeholder Service
Level:         Error
Description:
Failed to write a placeholder file
File Name: C:\EVFiles\Large_File.iso

The following will be seen in the archiving task report log file:

*** Error *** - Error making file: \\?\UNC\FS1.EV.LOCAL\EVFiles\Large_File.iso a placeholder file. Value does not fall within the expected range.

 V-437-20488

Solution

This issue has been addressed as part of the following release:
 

Enterprise Vault 10.0.4 - Release Details
http://www.symantec.com/docs/DOC6317

Note: 
This error does not occur if the vault store is set to Immediately after archive for Remove safety copies.  The item is converted to a placeholder without error after successfully archiving.


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