Error: Async_ExceptionOccurred. Async_ExceptionOccurred at System.ComponentModel. AsyncCompletedEventArgs. RaiseExceptionIfNecessary()

Problem

Launch SSR-MS 2013, then click on the MANAGE TASKS tab. After several minutes, the page times out if there are more than 200 different backup policies.  

Error Message

 [Async_ExceptionOccurred]

Arguments: 
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.10411.00&File=System.dll&Key=Async_ExceptionOccurred
   at System.ComponentModel.AsyncCompletedEventArgs.RaiseExceptionIfNecessary()
   at ManagePage.WCFServiceReference.GetFiltersTreeCompletedEventArgs.get_Result()
   at ManagePage.FilterSidebar.proxy_GetFiltersTreeCompleted(Object sender, GetFiltersTreeCompletedEventArgs e)
 
[HttpRequestTimedOutWithoutDetail]
Arguments: http://sgofitms01.nac.ppg.com/Altiris/Symantec.BackupSln.Silverlight.Web/Symantec.BackupSln.Silverlight.svc
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.10411.00&File=System.ServiceModel.dll&Key=HttpRequestTimedOutWithoutDetail
   at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result)
   at System.ServiceModel.Channels.ServiceChannel.SendAsyncResult.End(SendAsyncResult result)
   at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
   at System.ServiceModel.ClientBase`1.ChannelBase`1.EndInvoke(String methodName, Object[] args, IAsyncResult result)
   at ManagePage.WCFServiceReference.SilverlightServiceClient.SilverlightServiceClientChannel.EndGetFiltersTree(IAsyncResult result)
   at ManagePage.WCFServiceReference.SilverlightServiceClient.ManagePage.WCFServiceReference.ISilverlightService.EndGetFiltersTree(IAsyncResult result)
   at ManagePage.WCFServiceReference.SilverlightServiceClient.OnEndGetFiltersTree(IAsyncResult result)
   at System.ServiceModel.ClientBase`1.OnAsyncCallCompleted(IAsyncResult result)
 
 
   at System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state)
   at System.Net.Browser.BrowserHttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result)
 
 
   at System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult)
   at System.Net.Browser.BrowserHttpWebRequest.<>c__DisplayClassa.<EndGetResponse>b__9(Object sendState)
   at System.Net.Browser.AsyncHelper.<>c__DisplayClass4.<BeginOnUI>b__1(Object sendState)

Solution

This issue is fixed in Service Pack 1 for Symantec System Recovery Management Solution (SSR-MS) 2013 which is available via Symantec Installation Manager (SIM).


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