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Unable to add a Veritas Operations Manager (VOM) Management Server (MS) as a data source in the VOM Enterprise Server (ES) GUI.
Article: 100029018
Last Published: 2013-03-27
Ratings: 0 0
Product(s): InfoScale & Storage Foundation
Problem
Getting an error when adding a Veritas Operations Manager (VOM) Management Server (MS) as a data source in the VOM Enterprise Server (ES) GUI.
Error Message
Result - Error V-413-1-200
Failed to add source. Unable to contact VOM Management Server <fqdn>. Unauthorized User, Invalid User Password
Cause
The special character '&' was used in the password.
Solution
Install HSCL Pack 1 Add-on for Enterprise Server
https://sort.Veritas.com/vom/addondetail/27caea4f-7ae4-487f-b830-99a167f49e27
To install the add-on on the VOM ES server, do the following:
- Open a CMD window
- Change directory to the VRTSsfmh\bin directory (default location: \Program Files\Veritas\VRTSsfmh\bin)
- Execute the following command,
perl vomadm hotfix --install <path to add-on>
For example, suppose the add-on (VRTSvomeshsclpack1-5.0.405.0.sfa) was downloaded to C:\temp. The command above would look like,
C:\Program Files\Veritas\VRTSsfmh\bin>
perl vomadm hotfix --install C:\temp\VRTSvomeshsclpack1-5.0.405.0.sfa
Operation install on hotfix VRTSvomeshsclpack1-5.0.405.0 successful
vomadm will automatically restart the software. Reload the javascript on the data sources web page by reloading the page to bypass the cache (see below).
Firefox:
- To reload a page and bypass the cache :
- Either: Hold down both the Ctrl and Shift keys and then press R . (Alternatively, hold down the Ctrl key and then press F5 .) On a Mac, use the Cmd key instead of Ctrl .
- Or: Hold down the Shift key and click the Reload button on the navigation toolbar.
Internet Explorer (IE):
- To reload a page and bypass the cache :
- Either: Hold the Ctrl key and press the F5 key.
- Or: Hold the Ctrl key and click the "Refresh" button on the toolbar.