Unable to add a Veritas Operations Manager (VOM) Management Server (MS) as a data source in the VOM Enterprise Server (ES) GUI.

Article: 100029018
Last Published: 2013-03-27
Ratings: 0 0
Product(s): InfoScale & Storage Foundation

Problem

Getting an error when adding a Veritas Operations Manager (VOM) Management Server (MS) as a data source in the VOM Enterprise Server (ES) GUI.

Error Message

Result - Error V-413-1-200
Failed to add source.  Unable to contact VOM Management Server <fqdn>.  Unauthorized User, Invalid User Password

Cause

The special character '&' was used in the password.

Solution

Install HSCL Pack 1 Add-on for Enterprise Server

https://sort.Veritas.com/vom/addondetail/27caea4f-7ae4-487f-b830-99a167f49e27

To install the add-on on the VOM ES server, do the following:

 

- Open a CMD window
 
- Change directory to the VRTSsfmh\bin directory (default location: \Program Files\Veritas\VRTSsfmh\bin)
 
- Execute the following command,
 
perl vomadm hotfix --install <path to add-on>
 
For example, suppose the add-on (VRTSvomeshsclpack1-5.0.405.0.sfa) was downloaded to C:\temp.  The command above would look like,
 
C:\Program Files\Veritas\VRTSsfmh\bin> perl vomadm hotfix --install C:\temp\VRTSvomeshsclpack1-5.0.405.0.sfa
Operation install on hotfix VRTSvomeshsclpack1-5.0.405.0 successful
 
vomadm will automatically restart the software.  Reload the javascript on the data sources web page by reloading the page to bypass the cache (see below).
 
Firefox:
  • To reload a page and bypass the cache :
    • Either: Hold down both the Ctrl and  Shift keys and then press R . (Alternatively, hold down the Ctrl key and then press F5 .) On a Mac, use the  Cmd key instead of Ctrl .
    • Or: Hold down the  Shift key and click the Reload button on the navigation toolbar.
 
 
Internet Explorer (IE):
  • To reload a page and bypass the cache :
    • Either: Hold the Ctrl key and press the F5 key.
    • Or: Hold the Ctrl key and click the "Refresh" button on the toolbar.

Was this content helpful?