Backup Exec Job Engine service crashes on catcommon.dll

Problem

Backup Exec Job Engine service crashes on Central Admin Server (CAS) on module catcommon.dll

Error Message

Log Name:      Application
Source:        Application Error
Date:          17/03/2013 08:05:40
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     
Description:
Faulting application name: bengine.exe, version: 13.0.5204.88, time stamp:
0x50d11ad9
Faulting module name: catcommon.dll, version: 13.0.5204.126, time stamp:
0x4f6b39be
Exception code: 0xc0000005
Fault offset: 0x0000000000042439
Faulting process id: 0x9e4
Faulting application start time: 0x01ce2225309f214a
Faulting application path: E:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: E:\Program Files\Symantec\Backup Exec\catcommon.dll
Report Id: 749d9c5e-8ed9-11e2-9154-005056b33c02
 

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)

Backup Exec 2010 R3 Rev 5204 Service Pack 4 (TECH208828)
 

 


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