GRT restore selection of Exchange 2003 mailbox store cannot be browsed beyond mailbox level when backed up to disk


Granular recovery technology (GRT) restore selections of Exchange 2003 mailbox sore cannot be browsed beyond mailbox level when backed up to disk. Backup to tape restore selections can be browsed successfully however restore of individual items from tape based backup fails with error mentioned below:


Error Message

Final error: 0xe00003be - Cannot open one or more mail messages because of unknown errors reading data from the EDB file. Review the job log for more information.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-958


V-79-57344-958 - Unable to open the item Test_DB - skipped.




Run restore to Recovery Storage Group (RSG) and then extract the individual item.



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. 

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.





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