Multiple backup jobs overlap and fail intermittently.

Problem

Event Triggered backup job sometimes fails if the Event Triggers option is set only 'Specified applications are launched'.

 

Error Message

Error EC8F17B7: Cannot create recovery points for job: Drive Backup of (C:\).
Error EC8F03ED: Cannot create the recovery point.
Error E0BC0014: The value, "Recovery Point Not Triggered", is not within the range
(One of the following: "Unknown Recovery Point Trigger", "Log on", "Log off", "Drive
Change", "Install", "Push Button", "Application Detected", "ThreatCon Change" or
"Offsite Volume") of parameter Image Trigger.
 

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in earlier versions listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.
 

There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time.  However, the issue has been addressed in the revision of the product specified at the end of this article. 
 

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see  http://www.symantec.com
 


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