If the MSDP queue size becomes extremely large, the NetBackup Appliance 2.5.2 Web UI may fail to show hardware information.

  • Modified Date:
  • Article ID:000081407


The NetBackup Appliance 2.5.2 Web UI will fail to show hardware information if the MSDP (media server deduplication pool) queue size grows larger than 2,147,483,647.

Error Message

Error seen in the Web UI when viewing Monitor > Hardware:

Unable to retrieve the hardware health information. For troubleshooting details check the Help.


Symantec Corporation has acknowledged that the above-mentioned issue (Etrack 3126294) is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.  This issue was scheduled to be addressed in the following release:

  • NetBackup Appliances 2.5 Release Update 3 (2.5.3)

When NetBackup Appliances 2.5.3 is released, please visit the following link for download and readme information:

Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

To resolve this issue, the queue size will need to drop below 2147483648.  To manually process the queue, execute the following command:
# /usr/openv/pdde/pdcr/bin/crcontrol --processqueue

It maybe necessary to process the queue twice.

If this workaround is not feasible, please download the RPM attached below and access the Related Article linked below for instructions on applying a hotfix on the Appliance.

Note: This hotfix is no longer publicly available, as all of its fixes are included in the NetBackup Appliances 2.5.3 Release Update.  If this issue is experienced in a NetBackup Appliances 2.5.x environment, the supported resolution is to apply the latest maintenance release OR upgrade to NetBackup Appliances 2.6 or above.


Applies To

This issue only affects NetBackup 52x0 Appliances version 2.5.2.

To determine if affected, run the following command:

Run the following command to check the queue size:
# /usr/openv/pdde/pdcr/bin/crcontrol --queueinfo

Outputs will look like:
total queue size : ########
If the queue size is greater than 2147483647, the Hardware Monitor may be failing.

Terms of use for this information are found in Legal Notices.



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