Remote Agent crash and Error "Dynamic Query Connection Logon failure" occurs when enumerating backup selections in Backup Exec 2012.

Problem

 When editing/creating a backup job, a pop up error occurs and beremote crashes.

Error Message

 Error: Invalid credential was used for connecting to Backup Exec agent - Dynamic Query Connection Logon failure

Cause

This issue can occur if the host file on the media server is not properly configured.  Some examples include if wildcard characters are used in comments instead of hash symbols, or if no IP address is listed for the resource.

ie

** Test server **

192.168.1.1      test.local

 

instead of:

# Test server

192.168.1.1

 

Or

abc.domain.com   domain\abc

instead of:

192.168.1.2          abc.domain.com

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


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