EV Searcher Error - 440,852 Searcher exited with non-zero error code

Problem

The Enterprise Vault (EV) Collection Task fails with a 'Got an unexpected exception from a searcher thread: 422300 EV searcher error - 440,852 Searcher exited with non-zero error code" error.

Error Message

Got an unexpected exception from a searcher thread: 422300 EV searcher error - 440,852 Searcher exited with non-zero error code.

 

[#422302] EV searcher error - 440,852 Searcher exited with non-zero error code

Cause

In version 7.1.1 and prior, the search criteria XML file is written on the Destination Server using the account that is assigned to the Destination Source.

In version 7.1.2, the search criteria XML file is written on the Destination Server using the account that starts the EsaEvCrawlerService.

 

Solution

Provide the account that starts the EsaEvCrawlerService, read and write permissions at the Destination Source.

In versions at or above V7.1.5_FIX2, V8.1_CHF1, V8.1.1, the missing archive portion of the error is resolved by allowing the code to register the error of the missing archive and proceeding to the next available archive.  The collection task will end in 'Partial Success'.  

Note: If the missing archive is the only archive selected, the task will end in 'Failure'.
 

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