Sharepoint GRT tape backup using hardware shapshot provider fails with access denied


A Sharepoint agent tape backup with GRT enabled where the Sharepoint SQL server uses a hardware VSS snapshot provider mail fail with access denied.

Error Message

Access Denied. Cannot backup directory and its subdirectories.


Workaround:  Edit the backup job settings for the Sharepoint farm resource to change the Advanced Open File Options to use the 'Microsoft Volume Shadow Copy Server (Window 2003 and later)' selection with the dropdown set to 'System - Use Microsoft Software Shadow Copy Provider'.  This will prevent the backup job from the using the Hardware provider for snapshots.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


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