Backup Size Report on the home tab of Backup Exec 2012 may show the wrong stats for incorrect day's date.

Problem

 

In Backup Exec 2012 the backup size report on the home tab may show stats for the incorrect day.

Error Message

Case 1:
The job starts on the current day, and then runs past midnight into the next day.
Backup Size Report may show the stats for following day's date. The server time zone is set to Eastern Standard Time(EST).

 

Case 2:
The job starts at midnight. Backup Size report may show the stats for previous day's date. The server time zone is set to Japan Standard Time(JST).

Cause

Backup Size Report calculates the amount of backup data with using the "start time" of the backup jobs in not the server time zone but Coordinated Universal Time(UTC).

Solution

This issue is resolved in Backup Exec 2014 or later versions.

 

 

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.

 

 

 

NOTE: Symantec continues to focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)