Post-command is not run if job fails with 0xe000810c even though 'Run post-command even if job fails' is specified

Problem

A post-command is not run if the job fails with '0xe000810c - Physical Volume Library Drive not available.' even though 'Run post-command even if job fails' option is specified.

When the target device is offline, a backup job fails with 0xe000810c error. In this case, only pre-command is executed even if a post-command is also specified with 'Run post-command even if job fails' option.

This problem occurs only when 'On this Backup Exec server' option is chosen on Pre/Post Commands page. If 'On each server backed up' is selected, neither pre-command nor post-command is run when the job fails with 0xe000810c error.

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).


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