Granular Recovery Technology restore job from backup set of Hyper-V guest machine on tape fails with 0xe0009b61


The Granular Recovery Technology (GRT) restore job from the backup set of a Hyper-V guest machine on tape fails with 0xe0009b61 error. This issue occurs only when a media server is a Hyper-V host machine and a logon credential for the guest machine is different from that for the media server.


In the Restore Wizard, select 'To a different location' and enter the original location to Drive and Path fields on the 'Where do you want to restore the data?' page as if a redirect restore is performed. Please note that a correct server logon account for the Hyper-V guest machine should be chosen on that page as well.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

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