The Remote Agent service (beremote.exe) intermittently crashes on a media server on msvcr80.dll causing the backup jobs to fail


The Remote Agent service (beremote.exe) on a Backup Exec 2012 or 2010 R3 media server intermittently crashes on msvcr80.dll causing the backup jobs to fail.

Error Message

Application event log


Type :  Error
Event :  1000
Source :  Application Error
Category : Application Crashing Events
Faulting application name: beremote.exe, version: 13.0.5204.127, time stamp: 0x4fede3eb
Faulting module name: MSVCR80.dll, version: 8.0.50727.4940, time stamp: 0x4ca2b4dd
Exception code: 0xc0000005
Fault offset: 0x000000000001e406
Faulting process id: 0x1e40
Faulting application start time: 0x01ce08738d8730f8
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_88df89932faf0bf6\MSVCR80.dll
Report Id: 442c1371-7659-11e2-a077-441ea1057096



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 Rev 5204 Service Pack 3 (TECH203157)

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)



Terms of use for this information are found in Legal Notices.



Did this article answer your question or resolve your issue?


Did this article save you the trouble of contacting technical support?


How can we make this article more helpful?

Email Address (Optional)