Audit logs are deleted based on the time in UTC instead of local time zone

Problem

The Backup Exec Audit logs are deleted based on the time in UTC instead of local time zone during database maintenance.

For example, if local time zone is Japan Standard Time (JST) which is UTC+9:00 and the number of days to keep audit log data in the database is set to 2 days, the entries are treated as follows during the database maintenance on February 14, 2013 at 4:00 AM JST.

   2/12/2013 11:56:11 PM ... Deleted as expected
   2/13/2013  0:03:01 AM ... Deleted, though it should not be deleted
    .......................................
   2/13/2013  8:59:58 AM ... Deleted, though it should not be deleted
   2/13/2013  9:00:30 AM ... Not deleted as expected

 

Note: The database maintenance runs at 4:00 AM every day by default.

 

Solution

This issue is resolved in Backup Exec 2014 or later versions.

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2014 Rev 1786 Service Pack 1 (TECH216178).

 

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.

 

 

NOTE:  Symantec continues to focus on the current release and future releases; there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com.

 


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