"Compiliation failed" error received during install of NetBackup 7.5.0.5 HPUX PA-RISC media server

Problem

NetBackup 7.5.0.5 media server installation on HPUX PA-RISC platform may report "Compilation failed".   The installation is successful except for execution of the NetBackup Product Improvement Program component.  The NetBackup Product Improvement Program is executed for pre- and post-install data collection which is sent to Symantec if approved.

Error Message

The below error may be seen at the end of the NetBackup 7.5.0.5 media server install on the HPUX PA-RISC platform:

Can't load '/tmp/par-root/temp-15924/7zEsvmRkHt.sl' for module Crypt::SSLeay:

Compilation failed in require at Net/SSL.pm line 19.
Compilation failed in require at Telemetry/Connection.pm line 10.
BEGIN failed--compilation aborted at Telemetry/Connection.pm line 10.
Compilation failed in require at Telemetry.pm line 21.
BEGIN failed--compilation aborted at Telemetry.pm line 21.
Compilation failed in require at script/telemetry.pl line 16.
BEGIN failed--compilation aborted at script/telemetry.pl line 16.
 

Cause

During the 7.5.0.5 server installation, the NetBackup Product Improvement Program is executed for pre- and post-install data collection.  A NetBackup Product Improvement Program component is not able to execute within the 7.5.0.5 server install for the HPUX PA-RISC platform. The end result is that the NetBackup Product Improvement Program component may display error information which will be seen at the end of the install operations. 

Solution

Ensure that the installation reports successful at the end.   If the NetBackup 7.5.0.5 media server installation is successful, the error as shown above may be ignored.  No further action is necessary.  The installation is successful except for the NetBackup Product Improvement Program component.


Applies To

NetBackup 7.5.0.5, HPUX PA-RISC platform only

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