Exchange mailbox restores using the Granular Restore Option (GRO) fail with generic 'Restore failed' message with Symantec System Recovery (SSR) 2013.
Use one of the following workarounds:
- Run command prompt as administrator and run the following commands:
$> regsvr32 ExchMapi32.dll
$> regsvr32 ExchMapi32PS32.dll
$> regsvr32 ExchMapi32SvcPS32.dll
$> ExchMapi32Svc.exe /regserver
If these commands are successful, restart the Symantec System Recovery service and then attempt GRO restore again.
- Use SSR 2011 SP3 (10.0.3) for mailbox restores. SSR 2013 can still be used for Exchange server backups.
Solution: This issue is fixed in service pack 1 for SSR 2013 which is available via LiveUpdate.