Backup Exec 2012: Backups of virtual machines randomly fail with Failed to mount one or more virtual disk images

Problem

Backups of virtual machines using the Agent for VMware randomly fail with the errors below.

Error Message

Job Log error:
Failed to mount one or more virtual disk images:

beremote debug log:
[fsys\shared]        - Calling the vixdiskLib api: VixDiskLib_EndAccess('VCENTER')
[fsys\shared]        - VDDK-Log: VixDiskLibVimResolveHostName: Resolving IP address for hostname VCENTER.
[fsys\shared]        - VDDK-Log: VixDiskLibVimResolveHostName: Resolved to IP_ADDRESS.
[fsys\shared]        - VDDK-Log: VixDiskLibVim: VixDiskLibVimLogin
[fsys\shared]        - VDDK-Log: VixDiskLibVim: TicketFindVMByMoRef: vmxPath = -vm-####-
[fsys\shared]        - VDDK-Log: VixDiskLibVim: VixDiskLibVimLoadVM
[fsys\shared]        - VDDK-Log: VixDiskLibVim: VixDiskLibVimLoadVMCb
[fsys\shared]        - VDDK-Warn: VixDiskLibVim: VixDiskLibVimLoadVMCb failure - VixError = 1.
[fsys\shared]        - VDDK-Log: VixDiskLibVim: VixDiskLibVimLogout
[fsys\shared]        - Calling the vixdiskLib api: VixDiskLib_PrepareForAccess('VCENTER')

 

Solution

This issue has been resolved in the latest service pack for Backup Exec 2012.  For more information on how to obtain this, see the Related Articles Section below. 

 


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