GRT restore from second VMDK fails with error "0xe0009744 - At least one directory in the backup set contains items that are not supported by Granular Recovery Technology (GRT)."

Problem

GRT restore of any file from second VMDK fails with the following error whereas GRT restore from first VMDK works fine for the same VM. 

Error Message

Job log shows the following error: 

 Final error: 0xe0009744 - At least one directory in the backup set contains 
items that are not supported by Granular Recovery Technology (GRT). Granular 
restores cannot be performed for these items. 
Final error category: Resource Errors 
 
For additional information regarding this error refer to link V-79-57344-38724 
 
Errors 
Click an error below to locate it in the job log 
Restore V-79-57344-38724 - Directory '' does not support Granular Recovery 
Technology (GRT). Granular restores cannot be performed for items in this 
directory. 
 
Directory was not found, or could not be accessed. 
None of the files or subdirectories contained within will be backed up. 
V-79-57344-5893 - The object was not found, or could not be accessed (VMware 
backup). 
 
SGMon debug logs shows the following error: 
 
BEREMOTE: [02/08/13 10:09:36] [11020] 2013-02-08T10:09:35.719 
[fsys\ntfs\img_pdi] | Changing physical directory to volume directory: 'Backup 
Exec Temp Folder\IMG000001\MP00\D' 
BEREMOTE: [02/08/13 10:09:36] [11020] 2013-02-08T10:09:35.719 | Entry point of 
IMG_PDI_FSYS::ImgPdiFsys::CreateDDBForVMVolume hit 
BEREMOTE: [02/08/13 10:09:36] [11020] 2013-02-08T10:09:35.720 
[fsys\ntfs\img_pdi] + img_pdi_getnext.cpp (1079): 
BEREMOTE: [02/08/13 10:09:36] [11020] 2013-02-08T10:09:35.720 
[fsys\ntfs\img_pdi] | Creating DDB for image volume: 'D:'. 
BEREMOTE: [02/08/13 10:09:36] [11020] 2013-02-08T10:09:35.720 | Exit point of 
IMG_PDI_FSYS::ImgPdiFsys::CreateDDBForVMVolume hit: (0x00000000) 
BEREMOTE: [02/08/13 10:09:36] [11020] 2013-02-08T10:09:35.721 
[fsys\ntfs\img_pdi] + img_pdi_getnext.cpp (392): 
BEREMOTE: [02/08/13 10:09:36] [11020] 2013-02-08T10:09:35.721 
[fsys\ntfs\img_pdi] | Error finding first object in NTFS directory (0xe000fe21 
GetLastError() 0). 
BEREMOTE: [02/08/13 10:09:36] [11020] 2013-02-08T10:09:35.721 
[fsys\ntfs\img_pdi] | Current dir is: '\Backup Exec Temp Folder\IMG000001\MP00
\D'. 
BEREMOTE: [02/08/13 10:09:36] [11020] 2013-02-08T10:09:35.721 
[fsys\ntfs\img_pdi] | Error will be translated to 
E_IMG_FS_GRT_NOT_SUPPORTED_FOR_DIRECTORY. 

Solution

Workaround:

1) Perform a Remote agent backup of Virtual machine

2) Restore the complete VMDK to different location

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

 This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

 

Applies To

Backup Exec 2012 with SP1a

ESX 5.0.

Terms of use for this information are found in Legal Notices.

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