Drives under Robotic Library seen as standalone after a reboot and MISSING DEVICES under Robotic Library

  • Article ID:100028643
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 When the Media server is rebooted, drives under Robotic Library are seen as standalone and MISSING DEVICES under Robotic Library.


 This issue is related to the total number of drives.


A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 Rev 5204 Service Pack 3 (000087833)

Backup Exec 2012 Rev 1798 Service Pack 2 (000087832)



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Backup Exec 2010 R3 revision 5204 Service Pack 3

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