AVVI Differential backups to Disk Storage fail with Final error: 0xe00095b4 - Incremental\\Differential backup methods are not supported for this VM. The backup job failed, since the option 'to fall back to a full backup' was not selected.

Problem

AVVI Differential backups to Disk Storage fail with Final error: 0xe00095b4 - Incremental\\Differential backup methods are not supported for this VM. The backup job failed, since the option 'to fall back to a full backup' was not selected.

Error Message

Debug log on Media server will show the following error

[11752] 2013-02-01T21:20:33.354 [fsys\shared] - [memento::GetStrmHandleForRead] - \\?\D:\BEData\IMG001909\machine.vmdk
[9624] 2013-02-01T21:20:36.122 [fsys\shared] - VDDK-Log: FILE: WaitForPossession timeout on 'D:\BEData\IMG001909\machine.vmdk.lck\M40320.lck' due to a local process (12036)
[9624] 2013-02-01T21:20:36.122 [fsys\shared] - VDDK-Warn: FILE: FileIO_Lock on 'D:\BEData\IMG001909\machine.vmdk' failed: Lock timed out
[9624] 2013-02-01T21:20:36.122 [fsys\shared] - VDDK-Log: DISKLIB-DSCPTR: Couldn't lock descriptor file D:\BEData\IMG001909\machine.vmdk: Failed to lock the file (4).
[9624] 2013-02-01T21:20:36.123 [fsys\shared] - VDDK-Log: DISKLIB-LINK : "D:\BEData\IMG001909\machine.vmdk" : failed to open (Failed to lock the file).
[9624] 2013-02-01T21:20:36.123 [fsys\shared] - VDDK-Log: DISKLIB-CHAIN : "D:\BEData\IMG001909\machine.vmdk" : failed to open (Failed to lock the file).
[9624] 2013-02-01T21:20:36.123 [fsys\shared] - VDDK-Log: DISKLIB-LIB : Failed to open 'D:\BEData\IMG001909\machine.vmdk' with flags 0x1a Failed to lock the file (16392).
[9624] 2013-02-01T21:20:36.123 [fsys\shared] - Calling the vixdiskLib api: VixDiskLib_Open(D:\BEData\IMG001909\machine.vmdk, 0 (0x00000000) )
[11752] 2013-02-01T21:20:36.125 [fsys\vmvcb\pdi] - Could not open the local disk D:\BEData\IMG001909\machine.vmdk. Error Text: 'The file is already in use' Error: '70403103916047'
[11752] 2013-02-01T21:20:36.125 [ndmp\loops] - LP_ENV::MsgError: error 0xe0009585 processing object machine\machine.vmdk

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


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