Discovery Accelerator (DA) Exports for Domino hang with"Notes error: (2608) Network package has not been initialized"

  • Article ID:100028599
  • Modified Date:
  • Product(s):


When performing high numbers of large (DA) exports the process may hang. Rebooting the (DA) server will allow the export jobs to continue. This issue is random with the only pattern of behavior being that the export jobs are usually large in number with a large amount of data being exported.

Error Message

Type : Warning
Event : 40967
Source : Enterprise Vault
Category : None
Computer : DA03.Symantec.local
Description: 148 - Restarting failed process.

The process has failed abnormally and will be restarted automatically.

Type : Error
Event : 7182
Source : Enterprise Vault
Category : None
Computer : DA03.Symantec.local
Description: Index Search failed: The object exporter specified was not found.  (0x80070776)
Index:  Internal reference: SRCI

Type : Error
Event : 7231
Source : Enterprise Vault
Category : None
Computer : DA03.Symantec.local
Description: A COM error occurred.
The object exporter specified was not found.  (0x80070776)
Internal reference: CRSS GetIndexServer


A dtrace of the 'AcceleratorService' will show the following:

(AcceleratorService) <6348> EV:L {KVS::EnterpriseVault::LotusDomino::NSFManager::CreateNSF} (Entry)
(AcceleratorService) <6348> EV:M KVS::EnterpriseVault::LotusDomino::NSFManager::CreateNSF - creating NSF [X:\Export02\export02.nsf] with title [Export02] from template [D:\Program Files (x86)\Enterprise Vault Business Accelerator\Production\accelexp.ntf]
(AcceleratorService) <6348> EV:M KVS::EnterpriseVault::LotusDomino::NSFManager::CreateNSF - Notes error: (2608) Network package has not been initialized
(AcceleratorService) <6348> EV:L {KVS::EnterpriseVault::LotusDomino::NSFManager::CreateNSF} (Exit)


A hung notes.api session is suspected to be the root cause of this issue.


1) Rebooting the (DA) server will release all notes sessions and allow the export to complete.

2) Refer to the following link to run 'NSD -Kill'

3) Additionally, a utility such as 'Kill Notes.exe' can be downloaded from the internet.


What steps to perform if this issue is verified by Event ID's and dtrace analysis:

1) Once an export hangs start a dtrace of AcceleratorService using dtrace filters as per

     Filter on the following terms: 'creating NSF' & 'Notes error:' 
     Run the dtrace until the next hang. 
     Then use 'kill notes.exe' to restart the export and gather another dtrace with the same filters.

2)  Open up a support case and submit the full accelerator dtrace, event logs, and filtered dtrace for review.


Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.​


Applies To

Enterprise Vault 9.0 SP3

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