SDR enbled backup job of a system with EFI system partition completes with exception.

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  • Article ID:000087592


SDR enbled backup job of a system with EFI system partition completes with exception

Error Message

Unable to open the item \\ServerName\EFI>System>Partition\EFI\Microsoft\Boot\BCD - skipped.
Unable to open the item \\SerVerName\EFI>System>Partition\EFI\Microsoft\Boot\BCD.LOG - skipped.

Beremote debug log shows the following error:

[2748] 2013-01-17T13:51:54.368 [ndmp\ndmpsrvr]      - Going to perform pre backup dbcc.
[2748] 2013-01-17T13:51:54.368 [fsys\ntfs]          - NTFS_GetDeviceVolumeInformation() - Enter
[2748] 2013-01-17T13:51:54.368 [fsys\shared]        - Volume::GetInformation(EFI>System>Partition) - Enter
[2748] 2013-01-17T13:51:54.368 [fsys\shared]        -  ::GetVolumeInformation(EFI>System>Partition\) failed. return code: 123
[2748] 2013-01-17T13:51:54.535 [ndmp\loops]         - Windows Server 2003 (or higher) detected. No S2LP mapping required.
[2748] 2013-01-17T13:51:54.535 [ndmp]               + BackupDirector.h (454):




Run backup without SDR option enabled in the job.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

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