Granular Recovery Technology restore of entire contact folder containing English and Hebrew contacts completes successfully but no contacts are shown in the target mailbox.

Problem

The exchange 2010 GRT restore of entire contact folder containing English and Hebrew contacts completes successfully but no contacts are shown in the target mailbox.
If the restore is ran by only selecting a English contacts then the contact items in English language can be seen in the restored mailbox. If the restore is ran by only selecting a Hebrew contacts then the contact items in Hebrew language can be seen in the restored mailbox. But the restored English and the Hebrew contacts are not listed in the the alphabetical order in outlook for this restored mailbox.

Solution

Workaround:
Restore the exchange Database to Recovery Database and then export the contacts from it using the pst file.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.
 

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see    http://www.symantec.com


 

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

Applies To

 

BE 2012 SP1a on windows 2011 SBS server with Hebrew local.

Exchange 2010.

Terms of use for this information are found in Legal Notices.

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