Error: "CompMgmtLauncher.exe - Bad Image" when launching Windows Computer Management Console after upgrade install of Symantec System Recovery 2013


When launching the Windows Computer Management console through the Computer | Manage context menu after upgrading to Symantec System Recovery 2013 (SSR 2013), the following error below.

Computer Management opens after hitting


, and backups appear to run normally.  This is an issue for the .DLL file referenced in the error not being properly registered by SSR. 

Error Message


CompMgmtLauncher.exe - Bad Image

C:\Program Files\Symantec\Symantec System Recovery\Browser\VProShellExt.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.



Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec'S plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.


You can refer to the TechNote article we have on our website at[technote_ID] which discusses this issue. A link to the patch or hotfix download will be added to the document when it ecomes available.  Please be sure to refer back to the TechNote periodically as any changes to the status of the issue will be reflected there.


Applies To

Microsoft Windows Operating Systems

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