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- Login to Clearwell (CW) as a user with System permissions.
- Go to System > Support Features
- In Step1: Choose a support feature select Property Browser
- In Step 3: Please enter the following parameters. enter the following:
- In Name of property to change enter esa.utility.retrieval.enabled
- In New value enter true
- Check Confirm change
- Click Submit
Note: A message will be displayed saying that value has been changed from false to true.
- Restart the Clearwell (CW) services using the CW Utility.