Backup fails with Final error: 0xe0009588 - Could not find the change id of the disk that was used for the previous backup.

Problem

Backup of virtual machines fail with the error below. It may also be observed that snapshots are being left behind on the virtual system.

 

 

Error Message

Final error: 0xe0009588 - Could not find the change id of the disk that was used for the previous backup.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-38280
 

 

Solution

To resolve the issue:

1. If the Deduplication is being used with a DL Backup to Disk Appliance, review the following article:

Configuring Deduplication with Backup Exec 2010 on the DL Backup to Disk Appliance

www.symantec.com/docs/TECH136411

 

2. Make sure that Backup Exec is fully up to date by running LiveUpdate to install any available hotfixes.

 

 


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