Backup Exec Job Engine crashes on msvcr80.dll while backing up Enterprise Vault or Backup Exec Archiving Option data

Problem

Backup Exec Job Engine service crashes while performing backup of Enterprise Vault (EV) or Backup Exec Archiving Option (BEAO) data.

Error Message

Error in Application Event Log:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 10/4/2012
Time: 9:03:45 PM
User: N/A
Computer: ServerName
Description:
Faulting application bengine.exe, version 13.0.5204.128, faulting module msvcr80.dll, version 8.0.50727.4053, fault address 0x000149d1

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 Rev 5204 Service Pack 3 (TECH203157)

 


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