In some cases ,when a snapshot job is canceled the snapshot process will continue on the client.

Problem

When cancelling a VMware backup, bpbrm terminates before confirming bpfis has removed snapshots.  bpfis continues to run and create snapshots although they will not be needed nor used.

Error Message

No error is observed; however, running bpfis processes may be seen on the system long after backup jobs have been cancelled.  These unnecessary processes may continue to consume system resources.

Cause

The two daemons are failing to properly communicate before the backup is cancelled, leaving bpfis running when it should not be running.

Solution

The formal resolution for this issue (Etrack 2897225) is included in the following release:

  • NetBackup 7.5 Maintenance Release 5 (7.5.0.5)

NetBackup 7.5.0.5 is now available - please access the Related Article below for more information.

Note: After the initial publication of this document, it was determined that although every reported case affected by this issue had been resolved, there may be multiple causes behind this issue.  Additional code to mitigate this issue has been included in the NetBackup 7.6 release, but it is believed that the fix introduced in 7.5.0.5 remains adequate for the 7.5.0.x release line.  If you believe you are still experiencing this issue at a 7.5.0.x version later than 7.5.0.4, please contact Symantec technical support, referencing this document and Etrack 3026383 to determine the next course of action.

Workaround:
Note: This hotfix is no longer publicly available, as all of its fixes are included in the NetBackup 7.5.0.5 Maintenance Release.  If any of these issues are experienced in a NetBackup 7.5.0.x environment, the supported resolution is to apply the maintenance release. 

Symantec Bug ID: ET 2935722

Version:  NetBackup_7.5.0.4

Installation Location:  VMware Backup host

Installation Instructions: 
Please follow the EEB Installer instructions available on http://www.symantec.com/docs/TECH64620

Package Contents:
Please choose the appropriate platform after download:
eebinstaller.2935722.1.AMD64.exe Windows x64 Installation
eebinstaller.2935722.1.x86.exe Windows x86 Installation
eebinstaller.2935722.1.linuxS_x86 Suse x64 Installation

Checksums:
1054611118 400384 AMD64/libfi_VMware.dll
1981552713 339968 x86/libfi_VMware.dll
2456045218 885338 linuxS_x86_2.6.16/libfi_VMware.so

Recommended service state:
Make sure no backups or other operations are using this VMware Backup host when installing this EEB.

Note: Under Windows Server 2008, please remember to use Run as administator when installing.


Applies To

This issue has been reported with the following versions of NetBackup for VMware:

  • 7.5.0.3
  • 7.5.0.4

Terms of use for this information are found in Legal Notices.

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