When attempting to restore a SQL transaction log by selecting it (clicking on it) in the restore GUI, dbbackup.exe faults.
The Windows Event Log may display a problem signature similar to the following:
Problem Event Name: APPCRASH
Application Name: dbbackup.exe
Application Version: 7.500.12.207
Application Timestamp: 4f321f54
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.1
Fault Module Timestamp: 4d5f034a
Exception Code: c0000005
Exception Offset: 000000000003694b
OS Version: 6.1.7601.2.1.0.274.10
Locale ID: 1033
Additional Information 1: 7e6e
Additional Information 2: 7e6edfd3b12565c5a0396680dc463d62
Additional Information 3: 1374
Additional Information 4: 13741daff787920a949213a70e585ade
Selection of a placeholder value causes a condition which is not properly handled by the agent.
The formal resolution for this issue (Etrack 2791002) is included in the following release:
- NetBackup 7.5 Maintenance Release 5 (184.108.40.206)
NetBackup 220.127.116.11 is now available - please access the Related Article below for more information.
Note: This hotfix is no longer publicly available, as all of its fixes are included in the NetBackup 18.104.22.168 Maintenance Release. If any of these issues are experienced in a NetBackup 7.5.0.x environment, the supported resolution is to apply the maintenance release.
Symantec Bug ID: ET 2990617
Installation Location: client
Please follow the EEB Installer instructions available on http://www.symantec.com/docs/TECH64620
Please choose the appropriate platform after download:
eebinstaller.2990617.2.AMD64.exe Windows x64 Installation
eebinstaller.2990617.2.x86.exe Windows x86 Installation
240276719 798720 AMD64/dbbackmain.dll
1879267590 616960 AMD64/dbbackup.exe
914737089 646144 x86/dbbackmain.dll
777862761 531968 x86/dbbackup.exe
Recommended service state:
To ensure proper .dll replacement, all client services should be stopped before installing this EEB.
NetBackup 7.5 through 22.214.171.124 are affected.