When a transaction log backup image for restoring from the SQL Agent is clicked on, the agent crashes.

  • Modified Date:
  • Article ID:000081398


When attempting to restore a SQL transaction log by selecting it (clicking on it) in the restore GUI, dbbackup.exe faults.

Error Message

The Windows Event Log may display a problem signature similar to the following:
  Problem Event Name:    APPCRASH
  Application Name:    dbbackup.exe
  Application Version:    7.500.12.207
  Application Timestamp:    4f321f54
  Fault Module Name:    MSVCR100.dll
  Fault Module Version:    10.0.40219.1
  Fault Module Timestamp:    4d5f034a
  Exception Code:    c0000005
  Exception Offset:    000000000003694b
  OS Version:    6.1.7601.
  Locale ID:    1033
  Additional Information 1:    7e6e
  Additional Information 2:    7e6edfd3b12565c5a0396680dc463d62
  Additional Information 3:    1374
  Additional Information 4:    13741daff787920a949213a70e585ade


Selection of a placeholder value causes a condition which is not properly handled by the agent.


The formal resolution for this issue (Etrack 2791002) is included in the following release:

  • NetBackup 7.5 Maintenance Release 5 (

NetBackup is now available - please access the Related Article below for more information.

Note: This hotfix is no longer publicly available, as all of its fixes are included in the NetBackup Maintenance Release.  If any of these issues are experienced in a NetBackup 7.5.0.x environment, the supported resolution is to apply the maintenance release. 

Symantec Bug ID: ET 2990617

Version:  NetBackup_7.5.0.4

Installation Location:  client

Installation Instructions: 
Please follow the EEB Installer instructions available on http://www.symantec.com/docs/TECH64620

Package Contents:
Please choose the appropriate platform after download:
eebinstaller.2990617.2.AMD64.exe Windows x64 Installation
eebinstaller.2990617.2.x86.exe Windows x86 Installation

240276719 798720 AMD64/dbbackmain.dll
1879267590 616960 AMD64/dbbackup.exe
914737089 646144 x86/dbbackmain.dll
777862761 531968 x86/dbbackup.exe

Recommended service state:
To ensure proper .dll replacement, all client services should be stopped before installing this EEB.


Applies To

NetBackup 7.5 through are affected.

Terms of use for this information are found in Legal Notices.



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