Hotfix 1 for Symantec System Recovery (SSR) 2013 client machines managed by Symantec System Recovery Management Solution (SSR-MS) 2013.

Problem

Hotfix 1 for Symantec System Recovery (SSR) 2013 is available via Symantec Installation Manager (SIM) - see below screenshot.

This hotfix addresses a memory leak issue in the VTrack.sys driver which is new to SSR 2013. Customers using SSR-MS 2013 with SSR 2013 clients are strongly advised to install this hotfix on their client machines.

NOTE: This issue does not affect standalone (i.e. not managed by SSR-MS) versions of SSR as the fix is already included in that version. The version of VTrack.sys (\Windows\System32\Drivers) that includes this fix is 11.0.0.46727.

Error Message

Event Type: Error
Event Source: Srv
Event Category: None
Event ID: 2019
Date:  31.10.2012
Time:  15:09:00
User:  N/A
Computer:
Description:
The server was unable to allocate from the system nonpaged pool because the pool was empty.

Event Type: Warning
Event Source: Srv
Event Category: None
Event ID: 2021
Date:  31.10.2012
Time:  15:00:00
User:  N/A
Computer:
Description:
The server was unable to allocate a work item 3 times in the last 60 seconds.

Solution

This article is being provided for information only.


Applies To

SSR 2013 & SSR-MS 2013

Terms of use for this information are found in Legal Notices.

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