The CommandCentral Storage command CGutil.pl fails with the error "Failed to create CommandProcessor".

Problem

The CommandCentral Storage command CGutil.pl fails with the error "Failed to create CommandProcessor".

Error Message

C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin>perl CGutil.pl modify-properties -g <group> -P AccountPassword=<password>
Modified property Control\AccountPassword with obfuscation
Updated the TimeModified attribute of '<group>'
Property Name Property Value E TimeUpdated
--------------------------------- ---------------------- - -------------------
AccountName user\group 0 2012-06-28 09:12:16
AccountPassword <password> 1 2013-01-09 09:15:14
CA8205D50C

==============================================================================
- Property name marked with a '*' if updated later than the modified time

Credentals updated in the group.
Propagating credentials from the group to all out-of-date hosts...
Number of hosts under the group : 142
Number of hosts requiring update: 142
This may take a while...
( 2 2 2 4 | 9 3 2 4 ) E X C E P T I O N , g e t S e r v i c e I n f o
s y s t e m e x c e p t i o n , I D ' I D L : o m g . o r g / C O R B A / T R A N S I E N T : 1 . 0 '
O M G m i n o r c o d e ( 2 ) , d e s c r i b e d a s ' * u n k n o w n d e s c r i p t i o n * ' , c o m p l e t e d = N O

[E] V-86-5-5 CORBA exception when fetching agent service information.
Failed to create CommandProcessor at C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin\perl/halcmd.pm line 137.

Cause

The user does not have adequate permissions for the command to complete successfully.

Solution

Log into Halsecurity with Admin credentials before running CGutil.pl by using the following command:

C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin\halsecurity login


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