Exchange Backup Failing when Netapp Snapshot Manager for Exchange is installed. EXIT STATUS 13: file read failed

Problem

EXIT STATUS 13 when backing up Exchange 2010. 

Error Message

BPBKAR log:

<2> exchange_shadowcopy_access::V_Read_Metadata_Header(): INF - StreamInfo: Id:EFIL, FSAttrib:0x0, TFAttrib:0x0, CAlgor:0x0, Flags:0x0, Size:178
<2> exchange_shadowcopy_access::V_Read_Metadata_Header(): ERR - invalid STRM header, ID is 0x4b4e494c
<4> tar_base::V_vTarMsgW: INF - tar message received from dos_backup::tfs_readdata
<2> tar_base::V_vTarMsgW: ERR - Terminating backup.
<2> tar_base::V_vTarMsgW: INF - EXIT STATUS 13: file read failed
 

 

Cause

Snapshot Manager for Exchnage changes the log location, after creating a snapshot, to a softlink that Netbackup cannot follow.

 

Solution

You will have to remove Netapp Snapshot Manager for Exchange  in order to use Netbackup.

Please contact Netapp for instructions on how to uninstall Snapshot Manager for Exchange. 


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