Sharepoint 2010 backups fail with error - Unable to query the team database metadata

Problem

There are many causes to the error 0xe000031a.  To determine the root cause, the failing job must be debugged. 

How to debug SharePoint jobs: http://www.symantec.com/docs/TECH37467

 

Error Message

Job log:

Backup- SPUserCodeV4\Metadata (CZ-DB002\98f39cc0-cd93-4ff5-bab6-9f51ce2b386d) V-79-57344-794 - Error: Unable to query the Team database meta-data.

Verify- SPUserCodeV4\Metadata (CZ-DB002\98f39cc0-cd93-4ff5-bab6-9f51ce2b386d) WARNING: "Metadata" is a corrupt file. This file cannot verify.

      From the SPSWrapper log:

[036c] 10/03/12 15:53:37 Inside BackupSSP

[036c] 10/03/12 15:53:37  SSP name pased in is SPUserCodeV4\98f39cc0-cd93-4ff5-bab6-9f51ce2b386d

[036c] 10/03/12 15:53:37 !!Exception caught in GetTopology()

[036c] 10/03/12 15:53:37      General Information:

System.IndexOutOfRangeException: Index was outside the bounds of the array.

   at e.b(String A_0, String A_1, Byte[]& A_2)

   at a.b(String A_0)

   at SPSManagedWrapperHelper.SpsManagedWrapperV3.BackupSSP(String sspname, UInt32& size, IntPtr ptrData)

   at b8.a(Char* , UInt32* , Byte** )

   at a(Void* , b8 )

[036c] 10/03/12 15:53:37     StackTrace ---

   at e.b(String A_0, String A_1, Byte[]& A_2)

   at a.b(String A_0)

   at SPSManagedWrapperHelper.SpsManagedWrapperV3.BackupSSP(String sspname, UInt32& size, IntPtr ptrData)

   at b8.a(Char* , UInt32* , Byte** )

   at a(Void* , b8 )

[036c] 10/03/12 15:53:37     Message    ---Index was outside the bounds of the array.

[036c] 10/03/12 15:53:37     Source     ---SPSManagedWrapperHelper4

[036c] 10/03/12 15:53:37     TargetSite ---SPSManagedWrapperHelper.GSSErrorCodes b(System.String, System.String, Byte[] ByRef)

[036c] 10/03/12 15:53:37 Reply buffer for the Get Shared Service Provider Info(0x00000015) command.

[036c] 10/03/12 15:53:37   Status: 0x00000c38

[036c] 10/03/12 15:53:37   Waiting for Reply Empty Signal...

[036c] 10/03/12 15:53:37   ...reply emptied.

[036c] 10/03/12 15:53:52 Request received.

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)