The Public Folder Archive Task fails to process Public Folder targets if the FixOrphanedShortcut registry value is set

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  • Article ID:000087380


The Public Folder Archive Task may fail to process Public Folder targets when the FixOrphanedShortcut registry value is set on the Enterprise Vault server.  A dtrace of the PublicFolderTask process shows the output in the Error field below.

Error Message

Dtrace of PublicFolderTask will show following lines:

550     11:19:22.469   [2484] (PublicFolderTask)     <3932>  EV~E    Event ID: 4167 An exception has been raised. |Internal reference |Task: Exchange Public
Folder Task for EVSERVER01 |CArchivingAgent::processFolders() - counter: 0x5f ||An exception is raised when a process encounters an unexpected fault. |


Event ID: 2270 A queued operation exceeded the retry count and has been discarded|m_pIPublicFolderAgent->ProcessAPublicFolderEx(Priority = "true",| 
ReportingMode = "false",|  Run Now Mode = "3",|  ContinuousMode
= "false",|  NumMsgsToArchivePerPass = "100"|  PublicFolderPath = "?PFFolder1?subfolder2",|  QueueSubFolders = "true",
|  RootPath = "\PFFolder1\subfolder2");|HRESULT: 0xC0040AD8 |



The FixOrphanedShortcut registry value is not used with Public Folder archiving.  A change introduced in 9.0 SP4 Cumulative Hotfix 2 has therefore removed the check for this value in the Public Folder Archiving code.


This issue has been addressed as part of the following release:

Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release

Enterprise Vault 10.0.2 Cumulative Hotfix 2 release

Enterprise Vault 10.0.3 Cumulative Hotfix 2 Release

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