Users receive Notes error on line 76 retrieving archived emails from someone else Domino mailbox

Problem

Users with 'reader' access level to other Domino Mailbox databases are getting the error 'Notes error: Unknown OS error' and 'Module: EVLAUNCHDOCUMENT, Line: 76' trying to retrieve archived emails from other mailbox database.

 

Error Message

This is the error given to the users having 'reader' level access to others Domino Mailboxes

Cause

Since Enterprise Vault 9.0.1 any retrieve action actually writes temporarily the retrieved items into the Domino Mailbox hidden view EV26C5E2CCF2B9267C.TempItemsV1.

Other users with 'reader' access level cannot 'write' any data into the hidden view with the result that the retrieve does not work.

Workaround:
At the moment the unique workaround is to give 'editor' permissions level instead of 'reader' to other Domino mailbox database, it is needed to execute an Enterprise Vault provisioning task after the permission level change.

Solution

This issue has been addressed as part of the following release:


Enterprise Vault 10.0.3 Cumulative Hotfix 2 Release
http://www.symantec.com/docs/TECH205731

Enterprise Vault 10.0.4 - Release Details
http://www.symantec.com/docs/DOC6317


Applies To

- UserA and UserB

- UserA having 'reader' access level to UserB domino mailbox

- UserA having 'read' permissions to UserB EV domino archive (synchronized by the provisioning task)

- UserA is getting the above error trying to retrieve archived emails from UserB domino mailbox

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