Remote Agent for Linux (RALUS) crashes immediately after starting when Linux server has kernel version 3.x.

Problem

The Remote Agent for Linux (RALUS) crashes immediately after starting on Linux distributions running kernel version 3.x.

The error below is seen when loading the agent in debug mode (.\beremote --log-console).

Error Message

GetIfAddrs(LINUX): failed err = 11

Cause

Kernel version 3.x

Solution

The current solution is to install the following kernel patch: https://bugzilla.kernel.org/show_bug.cgi?id=33992.

NOTE: Support for kernel version 3.x was added with the release of Backup Exec 2014. Earlier versions of Backup Exec (prior to 2014) do not support kernel 3.x.


Applies To

Ubuntu 10.0.4 (kernel 3.1.10)

Debian 6.0.3 (kernel 3.1.10)

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)