VMware Intelligent Policy Test Query is failing with "Request has timed out (195)"

Problem

When attempt to query the VMware environment the Test Query may fail due to unknown communication issues in the environment.

Error Message

The following error will be seen in the Administrator Console (JAVA or nbconsole) will show:

Request has timed out (195)

VMware Intelligent Policy Backups will fail with:

Status 25 -> Cannot connect on socket

Cause

Test Query using the JAVA console requires the Master Server connection to the VMware Access Host using port 1556 and 13724.

Solution

Verify the Master Server can communicate to the VMware Access Host using 1556 and 13724:
telnet <VMware Access Host> 1556
telnet <VMware Access Host> 13724


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