VRTSexplorer from Storage Foundation High Availability Solutions 6.0.1 fails to gather system configuration details on SUSE Linux Enterprise Server (SLES) 11 SP2 with Kernel updates beyond 3.0.13-0.27.1 such as 3.0.26-0.7.6, 3.0.31-0.9, 3.0.38-0.5.1 or later. SUSE released multiple kernel updates after the SLES 11 SP2 base release to address some critical issues. Customers using these more recent kernel versions on SLES 11 SP2 will experience errors while using VRTSexplorer of Storage Foundation and High Availability Solutions 6.0.1.
The Following message is displayed at console:
Loading Data Collector...
CPI ERROR V-9-50-1370 /opt/VRTSspt/DataCollector/sort/sortdc cannot run due to unsupported platform.
Download the latest version of VRTSexplorer from https://sort.symantec.com/dc_download/get_dc/linux_x64
SLES11SP2 updated kernel versions.
Affected Platforms: Linux – SLES11SP2 Kernel versions
Affected Storage Foundation versions: SFHA 6.0.1, SFCFS6.0.1