CommandCenteral Enterprise Reporter rollups are failing after upgrade to CCER 5.2 RU3.

Problem

CommandCenteral Enterprise Reporter rollups are failing after upgrade to CCER 5.2 RU3.

Error Message

prepare_data_for_array_rollup_<date>_<value>.log
2012/10/17 18:02:00 - mgmt_server_database - DBA setting callableStatement to [{ ? = call sahara.sahara_storage_data ( ?)}]
2012/10/18 07:14:49 - Prepare Array Data.0 - ERROR (version 3.1.0, build 826 from 2008/09/30 11:30:46) : Because of an error, this step can't continue:
2012/10/18 07:14:49 - Prepare Array Data.0 - ERROR (version 3.1.0, build 826 from 2008/09/30 11:30:46) : Unable to call procedure
2012/10/18 07:14:49 - Prepare Array Data.0 - ERROR (version 3.1.0, build 826 from 2008/09/30 11:30:46) : [Sybase][ODBC Driver][Adaptive Server Anywhere]Value 1421.060600757066438114204213 out of range for destination
 

 

Cause

CommandCentral Storage is reporting percentage values of over subscribed arrays at over 100%.  There is a known bug where CCER is rejecting these percentages as "out of range for destination".

Solution

Please contact Symantec Technical Support for a solution.


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