Late Breaking News for Enterprise Vault 10.0.4


Symantec Corporation updates this article as new customer-related information pertaining to 10.0.4 becomes available. Symantec recommends that you frequently check this TechNote for updates or subscribe to receive updates to this document.

Note: While all information (known issues, hotfixes) is listed it does not mean every issue applies to every environment. Please read the details of the issue if you feel it applies to your specific situation for complete information and suggested actions.


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Software Alerts

Hotfixes for 10.0.4:
Enterprise Vault for Microsoft ExchangeArticle
Enterprise Vault 10.0.4 Cumulative Hotfix 3 ReleaseTECH215093
Hotfix for Symantec Enterprise Vault for Microsoft Exchange 10.0.4, Build 1189 - Mandatory Hotfix for Exchange 2013 Cumulative Update SupportTECH209191

Known Issues Existing in 10.0.4:
Symantec Corporation has acknowledged that the below-mentioned issues are present in the version of the product EV 10.0.4. Symantec Corporation is committed to product quality and satisfied customers. Please refer to the documents listed below for additional information.

Enterprise VaultArticle
Archiving/Journaling performance hindered in Exchange 2013TECH231726
Non IPM.Note items are causing a significant delay in Exchange ArchivingTECH231428
'IVMetaDataSync' returns a count of search collections as '-1' thus Indexing meta data synch never completes.TECH228749
Searches fail with the error "The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.TECH226824
Event 2270 - Journal Archiving stops processing when encountering a corrupt Exchange messageTECH226752
Event ID 7110 can occur during SIS Part validation after sparse file collections has extracted items from CAB files for re-collection.TECH216681
An EVSVR DirectoryArchives Repair operation fails to recreate an ArchiveFolder if a DVS file is missing in the folder being repairedTECH212963
The archival of .mht files may cause Event ID 6952 - error code 0x8003001dTECH211707
EVDuplicateCleaner.exe might fail with the error "ERROR: Timeout expired"TECH217769


Enterprise Vault for Microsoft ExchangeArticle
High Disk Reads on SQL Server involving usps_SavesetindexAdditions when the Journal/Archive Task is started on the Vault Server000020076
Archived items return a blank body when restored to the mailboxTECH230385
An EVSVR ArchivesDirectory Repair operation fails to change the ArchivePoint type from Shared to MailboxTECH223312
Orphaned Dumpster items can prevent EVSVR Repair ItemCounts operation from processing correctly.TECH229069
Cross Saveset-collection partition causing the archived content to be inaccessible..TECH229218
'Event ID 7110 may be logged if an archive export PST is imported into a new archive.TECH228873
When archiving items from 3rd party applications which create custom internet headers, the X-KVS-MessageType header value is not read.TECH228356
Enterprise Vault (EV) Vault Cache Synchronization fails for all users when the EV server is running with a Turkish language settingTECH227788
Post processing may fail for Custom Recurring Calendar items with error 0x8004010f (MAPI_E_NOT_FOUND)TECH227986
A Move Archive process may not complete because the Shortcut Processing phase stays in Running modeTECH225467
Only one archiving pass is being performed on certain Enterprise Vault (EV) enabled usersTECH225837
Exchange 2013 CU6 affects Enterprise Vault archiving and/or post processing operationsTECH225267
Exchange Archiving Report displays more items archived than have actually been archived.TECH225443
Enterprise Vault (EV) archived HTML messages are restored incorrectly as Plain textTECH224711
Customized filter settings are unexpectedly removed from the Deleted Items folder of mailboxes on Exchange 2013TECH223773
Enterprise Vault PST Migration may cause the Vault Admin Console to hangTECH222714
Unable to list the contents of the whole archive. Contact your administrator.TECH222621
An .idx file within a 64 bit Enterprise Vault index volume grows to an excessive size that does not match the number of items in the archive.TECH222218
Plain Text message body content shows as blank in Outlook.TECH222264
Enterprise Vault 64 bit indexes fail when installed on a Windows 2012 server using the default Italian time format.TECH222216
E-Mails with blank To or Cc values in the P1 message are not archived or removed from the journal mailboxTECH222438
Enterprise Vault Archiving fails when encounters invalid Distribution list or Recipient MAPI attributesTECH218131
StorageOnlineOPNS Fails to Stop/Start: The RPC server is unavailable. (0x800706ba)TECH217681
No new items are added to one of more index volumes on an EV server. An error indicating that the index volume is Throttling is logged in the dtrace.TECH218009
The Journal Archiving task and the JournalMailboxManager process get into an Exclusive Lock problem race conditionTECH216602
Users are repeatedly prompted for credentials when SISParts are not available from store while attempting to retrieve an itemTECH216779
EVSVR DirectoryArchives Repair cannot move savesets from duplicate to existing/recreated ArchiveFolders with 10,000 items or more.TECH216164
A Reporting role is not synchronized to Reporting Services if a security group is added to this roleTECH216400
Shortcut Processing attempts to update the retention on archived items after the retention category is changed.TECH216526
Performance of Indexing may degrade over time when indexing xml attachments with embedded PDF filesTECH215098
HTML emails retrieved from Enterprise Vault are being rendered in Plain Text causing embedded images to be displayed a text.TECH215449
PDF attachments to signed emails (IPM.Note.SMIME.MultipartSigned) cannot be opened from a Centera partitionTECH214890
Additional file types added to the Enterprise Vault (EV) registry value 'ExcludedFileTypesFromConversion' are reset.TECH214026
Mail Items with attachments that have an RMS policy applied to them do not display correctly when openedTECH213944
A blank message is displayed when opening SMIME EV Shortcuts in an Exchange 2013 mailboxTECH213024
Unable to recombine certain archived messages during DA Exports or retrieval of archived itemsTECH213075
The UpdateArchiveFolderPath Stored Procedure loops infinitely if 2 Archive Folders incorrectly reference each otherTECH212882
A blank window is launched for Archive Explorer and EV Search if the user's Exchange Mailbox DN contains an "@" characterTECH212373
Index verify task fails with error "Failed to search the index volume - search did not complete within the required time"TECH212437
Searching across Enterprise Vault (EV) 32 bit indexes fails when searching across EV serversTECH212129
Large items, that are not replaced with an EV shortcut when archived, may be re-archived multiple timesTECH212274
Enterprise Vault Browser Search does not return the expected results when selecting Next - "No archived items match the search query"TECH211745
An unsupported Microsoft Outlook version has been detectedTECH211528
Unable to manually archive emails in Outlook Web Access 2010 (OWA) using Internet Explorer 10 in Compatibility Mode.TECH211197
StorageCrawler hangs and does not properly handle Calendar items with many attachments canTECH210783
Client driven migration fails when client name resolution is not available in 10.0.4TECH210800
An EVSVR DirectoryArchives Repair operation can generate "Error deleting surplus Vault record" errorsTECH210128
DeleteEmptyFolders can delete the deleted items folder and it is not recreated properly by Virtual VaultTECH209814
Searching vaults from Search.asp with Search Attachments option unchecked returns the wrong results.TECH209390
The Enterprise Vault (EV) EVSPShortcutmanager is not processing items within the site due to a blank url for a list.TECH202830
Actions taken in the Outlook Add-in are not properly recorded in the EV Audit logTECH209221
Shortcuts cannot be replied to or forwarded in Outlook 2010/2013 when Enterprise Vault is unavailable.TECH209132
Certain Archived Items have an Incorrect ArchivedDate and IDCheckSumHigh within the Saveset TableTECH209243
Grouped messages not been removed from Journal Mailbox targeted by Enterprise Vault (EV) journal taskTECH206025
Enterprise Vault (EV) migration to Amazon S3 storage not functioningTECH206024
Enterprise Vault (EV) Journal Task causes EXCEPTION_ACCESS_VIOLATIONTECH205002
Export archive to Mailbox fails with Event ID 6794 and 6768TECH204690
Export Archive wizard displays the incorrect retention category on the "Confirm your export settings" page.TECH204431
Export to PST - "Split PST files by Retention Category" option results in unexpected behaviorTECH201575
Items recently deleted prior to closing an Archive will not be removed from the Vault Store JournalDelete table.TECH188007
The Enterprise Vault (EV) Storage Expiry report is not written if processing was ended by the schedule and did not complete.TECH180299


Enterprise Vault for File System ArchivingArticle
FSA task exits unexpectedly with event Id 1000 while verifying Dynamic Access Control permissions.TECH227740
Violation of File Blocking Rules do not trigger notifications and files are not quarantinedTECH225865
Enterprise Vault (EV) FSAUtility Placeholder Migration fails with "Failed to idetify CurrentRootFolder"TECH224375
Enterprise vault archiving may fails to index large FSA items stored in Centera Storage and returns timeout errorTECH217576
Recalling File System Archiving (FSA) Placeholders may cause Windows File Servers to become unresponsive or trigger a BugCheckTECH215527
Windows 2008 file server with Enterprise Vault (EV) FSA agent running stops respondingTECH212436
FSAUtility -pm incorrectly migrating PH that belong to other Volume / AP targetsTECH212148
Users with permissions to Volume target shares are unable to access the archived content via Archive ExplorerTECH212140
Browser Search fails to search SubFolders of a selected folder when the archive has a large number of foldersTECH211648
An Enterprise Vault (EV) File Server may become unresponsive and require a server restart to resolve.TECH210198
FSA Shortcut Deletion doesn't occur during Shortcut Deletion schedule periodTECH188332


Enterprise Vault for Lotus DominoArticle
 Event ID 41162 'Failed to determine Directory Assistance configuration'TECH231953
Enterprise Vault Provisioning or Archiving task fails - Event ID 41050 'Unable to initialize Names and Address Book session for Domino server'TECH231444
'Event ID 41163 Error: Could not load file or assembly EVManagedLibrary.dll.TECH228788
In rare circumstances Domino delivery reports archived by Enterprise Vault prior to EV 8.0 cannot be opened from Compliance and Discovery AcceleratorTECH225760
Enterprise Vault for Domino: Store and Cancel buttons do not work for Lotus Notes / IBM Notes installed on MAC OS XTECH217395
Enterprise Vault for Domino: EVInstall.nsf fails injecting English-only extensions to Slovak (SK) mail85.ntf / mail9.ntf Domino templatesTECH212552
The multiple forward for Enterprise Vault archived items does not always work properly from Lotus NotesTECH211774
NSF Import fails with 'Domino Server is unavailable' if the target user's mailbox has been deletedTECH208870
Index rebuilds fail to progress due to StorageCrawler looping on missing items and generating numerous event ID's 28998.TECH207347
Enterprise Vault for Domino: from Lotus Notes it is not possible to the see content of "display / conversation" when retrieving EV archived itemsTECH206856
Enterprise Vault for Domino: "from DWA/iNotes clicking the 'Delete All' button in the junk folder does not delete items as expected"TECH202591
Enterprise Vault for Microsoft SharePointArticle
 Attempts to perform a 'Show archived versions of this item' within SharePoint returns an access denied error.TECH232377
 An Enterprise Vault (EV) item archived from SharePoint 2013 may return a 404 error when selecting to View the item from Version History.TECH231724
Enterprise Vault (EV) SharePoint archiving can return an error in XML document if there is an invalid character found.TECH216682
EVSPShortcutManager is unable to recall items when the operating system and website language settings are differentTECH216573
Custom site layouts in Sharepoint may not display correctly for users with Read permissions on the siteTECH215239
The Enterprise Vault (EV) SharePoint task may return a Warning and not create shortcuts on certain files.TECH209911
When using EVSPShortcutManager to recall shortcuts every library in the Web Application fails with 'InsufficientPermissions (-10010)'TECH208278
Enterprise Vault (EV) is unable to archive SharePoint files if the url is blank.TECH202827


Enterprise Vault Compliance AcceleratorTechnote
 Resubmitted Accelerator Searches using less than 100 percent Sampling return unexpected resultsTECH232323
Compliance Accelerator Reviewer Activity Detail Report fails with error: Query execution failed for dataset 'CustomerDataset'TECH227807
Compliance Accelerator group synchronization does not recursively enumerate Employees from nested child domain groupsTECH226471
Duplicate items appearing in the Review Set and Exports for Compliance Accelerator (CA) and Discovery Accelerator (DA) 9.0 and greater.TECH189112


Enterprise Vault Discovery AcceleratorArticle
Warning message "Some custodians do not have values for the Primary attribute" appears when Selecting Custodians for a Discovery Accelerator SearchTECH224996
Discovery Accelerator Advanced Searches show less than expected hits when searching for recipient informationTECH217693
Microsoft documents dragged and dropped into a sub-folder of an Exchange Inbox cannot be exported to PST filesTECH212151
Searches on the 'Content' field of quoted phrase that contains a wildcard character does not return any results in certain combinationsTECH207129


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