Missing shortcuts after a 'Move Archive' operation for Domino.

Problem

Archived items in a mail file are missing Enterprise Vault (EV) icons after completing a 'Move Archive' operation for a Domino Mailbox archive.

The 'EV_Flags" document property for any of the affected items will have a value of "ArchivedButNoShortCut".

Note: The item is successfully moved to the destination archive. Additionally, 'View Original Item' link in the body of the message will successfully retrieve the item from its new location. However, simply double clicking the item in the mail file will only result in displaying the ShortCut content in the body of the message.

Cause

The issue occurs during the 'Step 3: Updating Shortcuts' phase of the move. Where the Domino Mailbox Archiving task incorrectly sets the 'EV_Flags' property in the item to 'ArchivedButNoShortCut' rather than setting it to 'ShortCut'.

Solution

This issue has been addressed as part of the following release:


Enterprise Vault 9.0.4 - Release Details
http://www.symantec.com/docs/TECH147785

Enterprise Vault 10.0.2 - Release Details
http://www.symantec.com/docs/TECH147789


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)