During Microsoft Sharepoint or Microsoft SQL backups, the Backup Exec Job Engine may crash

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  • Article ID:000087282


When backing up Microsot SharePoint or Microsoft SQL Server, the Backup Exec Job Engine (bengine.exe) may crash

Error Message

Application Log Error:

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Faulting application name: bengine.exe, version: 14.0.1798.31, time stamp: 0x5086d46d
Faulting module name: bengine.exe, version: 14.0.1798.31, time stamp: 0x5086d46d
Exception code: 0xc0000005
Fault offset: 0x00000000003f274b
Faulting process id: 0x1148
Faulting application start time: 0x01cdbda6d3f7e02c
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Report Id: a0608727-2c7d-11e2-a018-d4ae527bd8fa


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Terms of use for this information are found in Legal Notices.



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