After the successful restore of an Access Services published site, the site fails to load


If an Access database created outside the Sharepoint default Access templates is published in Sharepoint and backups performed with Backup Exec, a restored site may not load.

Error Message

Error This application was designed in a version of Microsoft Access that is not compatible with the version of Access Services installed on this server.  The application must be opened in a compatible version of Microsoft Access and upgraded manually in order to be used on this server. Click Open in Access to open the file in Microsoft Access. Correlation ID: 25b14674-12c7-4d54-97d3-


At this time, only the default Access DB templates provided with Sharepoint are fully supported for restore.  These include the following Sharepoint Access templates:

  • Assets Web Database
  • Charitable Contributions Web Database
  • Contacts Web Database
  • Issues Web Database
  • Projects Web Database


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Terms of use for this information are found in Legal Notices.



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