Errors retrieving multiple placeholders from VNX

  • Modified Date:
  • Article ID:000087232


 After archiving files stored on VNX CIFS shares, when recalling multiple placeholders concurrently or very large items, errors can occur, which may cause the CIFS shares to become unavailable.

Error Message

Client error:  

An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.
Error 0x80070048: The specified printer or disk device has been paused.



1. There is an EMC patch that is mandatory.

2. Some specific DART settings are required in order for the configuration to be supported, including disabling SMB2

Please contact EMC Support referencing KB article  - EMC Login Needed


Support Review:

1. We have made some changes resulting in an updated Download.asp binary for Enterprise Vault 9.0 Service Pack 3, that provides a small performance improvement around HTTP connection reuse. In order to implement the enhancement, please refer to the attachment below

2. During the investigation, some 60+ seconds delays occasionally occurred when retrieving data. For further details, please refer to


This issue has been resolved in the following release:

Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release

Enterprise Vault 9.0.5 - Release Details

Enterprise Vault 10.0.3 Cumulative Hotfix 2 Release

Enterprise Vault 10.0.4 - Release Details

Symantec Enterprise Vault 11.0 0 Release Details


Applies To

EMC VNX with DART 7.1.x

Terms of use for this information are found in Legal Notices.



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