Converting archived files to placeholders lead to error OFFLINE_MTIME_BAD_FORMAT

Problem

While archiving content from Celerra / VNX CIFS shares, when the archiving process attempts to convert archived files to placeholders, as the metadata cannot be validated, the File System Archiving report log shows the resulting error 

 

Error Message

11/30/2012 3:45:20 PM  \\EMCX\esha\book\Thumbs.db   4096      Default FSA Volume Policy               Office Files          ARCHIVE              *** Error *** - Error making file: \\?\UNC\EMCX\esha\book\Thumbs.db a placeholder file. OFFLINE_MTIME_BAD_FORMAT’

 

Cause

After a file has been archived EV instructs the Celerra/VNX to convert the file at source to a placeholder shortcut, and passes the required input.  Part of this input is the file
modified time (MDATE). It was identified that this input is being passed incorrectly, therefore the response from Celerra/VNX retuns the error (OFFLINE_MTIME_BAD_FORMAT).   
 

Solution

This issue is addressed as part of the following release:

Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
http://www.symantec.com/docs/TECH205732

Enterprise Vault 9.0.5 - Release Details
http://www.symantec.com/docs/TECH204715


Enterprise Vault 10.0.3 Cumulative Hotfix 2 Release
http://www.symantec.com/docs/TECH205731


Enterprise Vault 10.0.4 - Release Details
http://www.symantec.com/docs/DOC6317


Applies To

EMC VNX with DART 7.0.x and 7.1.x

 

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