Clearwell Enterprise Vault Collection fails with "[#422293] Unexpected error - Storage server 1234567890123456789012345678901234567000JOURNAL01 not responding, aborting"

Problem

The Clearwell Enterprise Vault (EV) collection task fails during the Content Retrieval phase of the collection.

Error Message

[#422293] Unexpected error - Storage server 1234567890123456789012345678901234567000JOURNAL01 not responding, aborting

Cause

The response from EV storageOnlineOpns exceeds the time limit set.

Solution

Increase the following ESA properties

esa.icp.collection.ev.contentBatchSize = 2000
esa.icp.collection.ev.csvReadBatchTimeout = 600
esa.icp.collection.ev.content.defaultRetrieveTimeoutSecs   =  600
esa.icp.ev.contentRetriever.readTimeout   = 240000
esa.icp.collection.ev.content.defaultRetrieveTimeoutThreshold   =  50000000

Apply Hotfix:  V712 FIX2 or V713

 

How to modify ESA property settings:

1. Logon to the web page using an account with System Administrator rights

2. Select System | Support Features | Property Browser

3. Modify the following fields: (case sensitive)
Name of property to change:  (insert the esa property)
New value (leave blank to remove): (insert the value)

4. Check: Confirm change. Are you sure?

5. Press Submit

Services do not need to be restarted.

 


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