NetBackup for Microsoft Exchange backup fails with status code 72. The client type is incorrect in the configuration database.

Problem

NetBackup for Microsoft Exchange backup fails with status code 72.  The client type is incorrect in the configuration database.

Error Message

The client type is incorrect in the configuration database

Cause

This problem can occur if the client is running Microsoft Exchange 2010 and the 'Perform snapshot backups' checkbox is not selected in the backup policy.  Stream based backups (also known as legacy backups) are not supported by Microsoft in Exchange 2010 so, therefore, NetBackup does not support them either.  The policy must be snapshot enabled.

Solution

Select the 'Perform snapshot backup' attribute in the policy.


Applies To

Microsoft Exchange 2010

NetBackup 7.5.x

NetBackup 7.1.x

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)